InfoTrends/CAP Ventures coined the term Document Process Outsourcing (DPO) to describe the outsourcing of document-intensive processes, and identified it as an important and growing segment of the document outsourcing industry.

“In our annual U.S. Document Outsourcing Market Forecast, we reported $691 million of the $30.5 billion document outsourcing market was attributed to document process outsourcing,” commented Holly Muscolino, a Director at InfoTrends/CAP Ventures. “This segment is expected to grow at an astounding compound annual growth rate of almost 18%, bringing DPO revenue to $1.5 billion in 2008.”

The primary objectives of the study are to profile the DPO business model and identify the best practices and strategies required for successful market engagement and deployment. This study will provide the business knowledge required to participate in this rapidly growing market.

The study will answer the following key questions:

• What is the level of willingness to outsource document-intensive business processes?
• Who is currently outsourcing document-intensive business processes? What industries? What lines-of-business?
• Does the concept of document process outsourcing resonate with high-level executives?
• Who are the ultimate DPO decision-makers?
• Which processes will be outsourced? By what metrics will these processes be measured?
• How should DPO engagements be structured?
• What are primary selection criteria for DPO service providers? What domain expertise is valued?
• How important are global capabilities?
• Who are the leading DPO service providers today? Who will be the leading DPO service providers in the future?

To respond to these questions, InfoTrends/CAP Ventures will conduct in-depth interviews and focus groups with C-level and line-of-business managers across multiple industries and functional areas. The study will combine qualitative and quantitative research, providing respondents with the opportunity to answer specific questions as well as discuss initiatives, trends, concerns, and interests.

A complementary study will also be launched at the same time. Document and Content Solutions: The Professional Services Opportunity will profile the skills most in demand, the provider landscape, market opportunity, and strategies required for successful market engagement and deployment.