# Pages: 150+
Publication Date: September 2005
Services: Production Workflow Solutions
Region: North America
Introduction
Many organizations recognize the need to streamline their operationally-necessary business processes, both to reduce cost and to gain time and resource efficiencies. As they do so, these organizations are discovering that they lack the fundamental knowledge and insight required to fully optimize their document-intensive business processes. The challenge for these enterprises is to identify the total document-intensive process, and then outsource the entire process to a qualified service provider.
Document Process Outsourcing: Business Strategies for Successful Market Engagement will provide market sizing and future growth projections, but it will go beyond that to understand the “who, what, how, and why” of the document process outsourcing business.
- How receptive is the market to DPO solutions?
- Which processes are being outsourced?
- Who are the outsourcing decision makers?
- What are the terms of DPO contracts?
- What are the primary criteria used to select service providers?
- What domain expertise is valued?
- How are ever-larger deals being structured?
Project Objectives
The primary objectives of this study are to profile the Document Process Outsourcing business model and identify the best practices and strategies required for successful market engagement and deployment. This study will provide the business acumen required to participate in this rapidly growing market.
This study will answer the following questions:
- What is the level of willingness to outsource document-intensive business processes?
- Who is currently outsourcing document intensive business processes? What industries? What lines-of-business?
- Does the concept of document process outsourcing resonate with
high-level executives?
- Who are the ultimate DPO decision-makers?
- Which processes will be outsourced? By what metrics will these processes
be measured?
- How should DPO engagements be structured?
- What are the primary selection criteria for DPO service providers? What domain expertise is valued?
- How important are global capabilities?
- Who are the leading DPO service providers today? Who will be the leading DPO service providers in the future?
Who Should Subscribe
- Business Process Outsourcing Companies
- IT Outsourcing Service Providers
-
Print Service and Document Outsourcing Service Providers
- Commercial Printers/Specialty Printers
- Quick Printers/Franchises
- Facilities Managers
- Document Outsourcing Service Providers
- Publishers
- Statement Printers
- e-Print Providers
- Print Brokers
- Corporate managers, document owners, and print buyers seeking information on the opportunities presented by document process outsourcing
Project Deliverables
The final report will include extensive analysis of primary and secondary research to develop a comprehensive understanding of primary business strategies for success in the document process outsourcing arena, including best practices and InfoTrends’ recommendations. The material will include:
- An executive summary that addresses key issues, findings, and
overall recommendations
- A detailed written report with text and charts addressing the objectives of the study
- A set of presentation-style overheads for internal communication of the
research results
- Transcripts of online interviews and focus groups
- An optional, on-site briefing
Getting Started
For more information on the study or to sign up as a participant, contact Alison Hipp at +1 , ext. 126 or via e-mail at . Early subscriber discounts are available until April 29, 2005.
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