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Introduction This forecast provides actual and forecasted revenues for the three traditional segments of Facilities Management (FM), Statement Printing, and Contracted Print services. It also covers a new segment known as Document Process Outsourcing™ (DPO). DPO represents a new, customer-centric category of document outsourcing and is projected to grow much faster than the marketplace as a whole. Market Overview InfoTrends/CAP Ventures projects that the United States document outsourcing market will increase from $30.6 billion in 2003 to $36.7 billion in 2008, representing a compound annual growth rate (CAGR) of 3.7%. Figure 1: United Stated Document Outsourcing Market
While it currently represents only a small part of the overall document outsourcing opportunity, DPO is projected to grow at a rate of 12% - 16% over the next three years. InfoTrends/CAP Ventures expects this growth to accelerate and reach a rate of 24.1% by 2008, illustrating greater acceptance of document process outsourcing. FM revenue is projected to experience a CAGR of nearly 5% over the forecast period, outpacing statement printing and contracted print services combined. Cost-cutting measures that are continuing to accelerate basic facilities management adoption, specifically in corporate in-plant environments, are fueling this segment’s growth. Statement printing is projected to remain relatively stagnant, demonstrating a CAGR of 1.0% over the forecast period. Slow economic times and the growing acceptance of electronic bill presentment are contributing to this segment’s lackluster growth. Contracted print services are expected to show a 3.8% CAGR over the forecast period. This segment’s growth can be attributed to digital production color output (variable data documents) and value-added services. The preceding is an excerpt from InfoTrends/CAP Ventures’ forecast entitled United States Document Outsourcing Market Forecast: 2003-2008. The complete document is available immediately. To learn more about the report or to make a purchase, please contact Alison Hipp at , ext. 126 or . In addition to the United States forecast, document outsourcing forecasts for Western Europe and Canada are also available for purchase.
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