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Introduction The forecast covers four primary segments: Facilities Management (FM), Statement Printing (SP), Contract Print Services (CP), and Document Process Outsourcing (DPO). Market Overview InfoTrends/CAP Ventures projects that the Western European Document Outsourcing market will increase from €18.2 billion in 2003 to €23 billion in 2008, representing a compound annual growth rate (CAGR) of 5.9%. Figure 1: Western European Document Outsourcing Market
Facilities management and contract print services are expected to hold strong over the forecast period, demonstrating respective CAGRs of 6.2% and 4.7%. Digital production colour output and value-added services are the main drivers of CP growth, while personalisation services and mass customisation represent the fastest-growing sub-segments for FM. Statement printing will also experience a slight CAGR of 1.2%. This stagnant growth is due to the adoption of several new technologies that reduce the amount of paper being printed, the adoption of electronic alternatives, and the recent slow economic growth. Document Process Outsourcing This year, InfoTrends/CAP Ventures has begun tracking a new segment across all of the geographies that it forecasts (U.S., Canada, & Western Europe). This new segment is known as Document Process Outsourcing and is expected to experience an astounding CAGR of 37.4% in Western Europe. DPO represents a new, customer-centric category of document outsourcing and is projected to grow much faster than the marketplace as a whole, partially because of the cannibalisation of more traditional revenue opportunities – particularly contract printing and facilities management – over time. The preceding is an excerpt from CAP Ventures’ forecast entitled Western European Document Outsourcing Market Forecast: 2003-2008. The complete document is available immediately. To learn more about the report or to make a purchase, please contact Alison Hipp at , ext. 126 or .
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