Opportunities for Service Providers
BPO offers a number of advantages to print service providers, but requires a high degree of credibility in execution due to the importance of the process being outsourced and to a customer’s ability to conduct business. Because of this, document outsourcing service providers seeking to win BPO contracts need a portfolio of capabilities and methodologies, some of which are listed below.
In addition to taking over customers’ print business processes, document outsourcing service providers can realize specific revenue opportunities from value-added services that go beyond commoditized print. Often, these services add credibility or capability that help a provider win a BPO agreement, and include:
By providing value-added services in these areas, the outsourcing provider can help customers introduce new technology and new efficiencies to their environment, but success requires planning. For every type of service introduced, the outsourcing provider takes on the responsibility of becoming the expert. This requires a commitment to ongoing training and education, internally and for the customer, as well as a commitment to keep the technology current.
The preceding announcement is an excerpt from CAP Ventures’ United States Document Outsourcing Market Forecast: 2002 – 2007. The complete document is available immediately. To learn more about the forecast or to make a purchase, please contact Allison Jones at , ext. 208 or .