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The Document Outsourcing Industry: A Growth Opportunity for Print Service Providers

CAP Ventures forecasts that the document outsourcing industry will grow at a compound annual growth rate (CAGR) of 12% from $27.8 billion in 2000 to just over $50 billion by 2005.
Within the overall market, facilities management will grow from just over $6 billion in 2000 to almost $13 billion by 2005. Facilities management (FM) is the assignment of specific business functions, sometimes by sale of physical assets such as printers or copiers and the transfer of employees, to a business specializing in those functions or one that offers the service as a complement to other offerings.

The statement printing segment will grow from $2.5 billion in 2000 to just over $4 billion in 2005. Statement printing is the design, production, printing, mailing, and database management associated with bills, statements, and other financial documents. These transaction documents are used to notify, invoice, and summarize activities that occur in the organization and have been captured by the accounting system.

The contracted print services segment refers to long-term contractual relationships, often lasting at least five years. Print service providers strive to develop deeper, broader relationships with their customers through these contractual arrangements. The printer’s goal is to increase its value to the print service buyer. Contract print services revenues will grow from over $19 billion in 2000 to almost $33 billion in 2005.

U.S. Document Outsourcing Forecast by Environment ($ Millions) 

The preceding analysis is an excerpt from CAP Ventures’ Document Outsourcing Forecast. For more information, please contact Alison Hipp at , ext. 126 or via e-mail at . 


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