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Michael O’Leary Appointed Director of InfoTrends’ Document Outsourcing Service

(Weymouth, MA) August 27, 2008…With today’s economic pressures and the significant complexity companies face related to printing, processing, and managing documents, many businesses are turning to document outsourcing. Today’s providers are savvier, multi-site, business process focused, and capable of delivering on-site, near-site, and off-site managed services.

Although the document outsourcing market is burgeoning with new opportunities, it is also characterized by complex business and technology dynamics. Service providers must understand their customers’ business processes as well as the technologies and tools available to them to deliver measurable value to customers. InfoTrends’ Document Outsourcing Consulting Service (DOCS) offers service providers and enterprise users the most authoritative strategic and tactical insight into the changing dynamics that are shaping the document outsourcing marketplace.

InfoTrends is pleased to announce that the team of experts behind this service has been strengthened with the appointment of technology services veteran Michael O’Leary to Director of its Worldwide DOCS Service. With an extensive background in enterprise print management and document outsourcing, Michael will work with vendors to optimize service offerings and corporations to maximize the value delivered from outsourcing providers.

InfoTrends President Jeff Hayes commented, “We are very pleased to have Michael join InfoTrends. With his extensive experience in this industry, he brings tremendous insight and diversity of experience that will bring new developments to this service and major value to our clients.”

Prior to joining InfoTrends, O’Leary was the Director of Professional Services at PathForward, a strategic business unit of Standard Register, where he led a team that consulted with multi-national clients in the area of enterprise print strategy. Prior to his role at PathForward, O'Leary was Market Vice President and Director at Danka Office Imaging, responsible for the company’s U.S. Professional Services business unit, spanning office and production printing solutions. Michael also had an eight-year tenure at Xerox, where he held Vice President/General Manager positions for Xerox Connect, now part of Xerox Global Services, and Xerox Technology Services. In addition, he held leadership and consulting positions at WorkflowOne, NetSetGo (a regional Internet professional services firm), and Digital Equipment Corporation.

For more information on InfoTrends’ Worldwide Document Outsourcing Consulting Service, contact Jennifer Skerrett at ext. 111 or via e-mail at .

InfoTrends, a Questex company, is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. Additional information about InfoTrends is available on the Web at

Copyright © 2008 InfoTrends. All rights reserved. Reproduction or reuse of InfoTrends materials is strictly prohibited without prior written consent. If you are interested in referencing InfoTrends content, please submit your request to .


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