DPO has witnessed tremendous adoption in the U.K. and Germany to date and is showing strength in France as well. The document business processes that are being targeted include customer-facing, technical, marketing and communications, regulatory compliance, and financial accounting and invoicing document processes.

DPO may represent the highest growth rate, but nearly 16% of the total market revenues came from On-Site Contracted Services in 2004. InfoTrends/CAP Ventures projects this segment as a percentage of the total document outsourcing market will increase faster than any other non-DPO segment, surpassing €4.5 billion by 2009. Providers realizing the value of strategic partnerships, focusing on core enterprise skill sets, reducing the requirement for business process change, and maintaining control over operations are all key reasons for this segment’s growth.

Off-Site Contracted services represented 67% of the total document outsourcing market in 2004. Growth within this area is slightly higher than last year’s projection due to growth in digital production colour output, expanded value-added services, and the evolution to Document Process Outsourcing.

The Statement Printing segment is expected to experience a CAGR of 4.5% over the forecast period. Transaction documents, including bills, statements, trade confirmations, and other forms of business communications are dominating this segment.

InfoTrends/CAP Ventures’ Forecast entitled Western European Document Outsourcing Forecast: 2004-2009   provides an overview of the Western European Document Outsourcing market as it exists today and the analysis necessary to understand its directions. The report outlines the actual and forecasted revenues across four segments (On-Site Contracted Services, Statement Printing, Off-Site Contracted Services, and Document Process Outsourcing) and covers the period between 2004 and 2009.

The Forecast covers the major countries of the European Union (EU) and European Economic Community (EEC), including Spain, Portugal, France, the U.K., Ireland, Germany, Switzerland, the Netherlands, Belgium, Austria, Italy, Denmark, Norway, Sweden, Finland, Poland, Lithuania, Latvia, Estonia, Hungary, Greece, Czech Republic, Slovakia, and Slovenia.

This Forecast is available immediately to clients of InfoTrends/CAP Ventures’ Production Workflow Solutions Europe Consulting Service. For more information about the report or to make a purchase, visit our online store or contact Alison Hipp at , ext. 126 or .