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InfoTrends/CAP Ventures Report Tracks & Sizes the Document Process Outsourcing Opportunity in U.S. & European Markets

(Weymouth, MA) February 24, 2005…InfoTrends/CAP Ventures has begun sizing and tracking a new segment of the document outsourcing market – the outsourcing of document-intensive business processes. It has coined the term “Document Process Outsourcing” to describe this emerging document services model.

The movement toward Document Process Outsourcing (DPO) continues to gain momentum. Recent forecasts by InfoTrends/CAP Ventures show the United States’ DPO environment growing at a compound annual growth rate (CAGR) of 17.9%, and the European environment growing at even faster rate of 37.4% from 2003-2008.

InfoTrends/CAP Ventures’ new white paper entitled Enabling Document Process Outsourcing in the Corporate Document Enterprise examines this dynamic environment and provides a road map for service providers and corporate organizations wishing to implement successful Document Process Outsourcing.

The multi-billion dollar global DPO environment offers service providers new challenges and opportunities. The first and most critical challenge is a new degree of accountability. Service providers are no longer responsible solely for discreet functions; instead they must meet core service level requirements that include metrics like quality, throughput, cycle time, regulatory compliance, and customer satisfaction.

“Our white paper begins to define this new segment of document outsourcing,” commented Holly Muscolino, a Director at InfoTrends/CAP Ventures. “We provide the information and knowledge necessary to understand the opportunities and benefits of a DPO engagement for both service providers and their customers.”

This white paper is divided into five major sections. Analysts identify the real and perceived business challenges for DPO, discuss the true costs of enterprise documents, look at DPO as a new strategic option, assess the opportunity, and provide the key information for structuring a successful engagement. Successful case studies from European and U.S. companies are also included in this report.

Corporate organizations are moving fast to optimize their operationally-necessary business processes, including document business processes. As they do so, these organizations are discovering that they lack the fundamental knowledge and insight required to fully optimize their document processes. “Our research report will provide corporations with the information they need to help deploy a successful DPO plan,” continued Muscolino.

InfoTrends/CAP Ventures’ white paper is available immediately to clients of the North American and European Production Workflow Solutions Consulting Service. For more information about the report or to make a purchase, please contact Alison Hipp at , ext. 126 or .

InfoTrends/CAP Ventures is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. Additional information about InfoTrends/CAP Ventures is available on the Web at

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Allison Jones
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