contact us     help    login  

Faxing is Still a Vital Office Technology in Europe, According to a New Report by CAP Ventures

(Weymouth, MA) February 25, 2003…To understand customer requirements as well as usage patterns for fax & communications technologies such as the universal inbox, CAP Ventures conducted a survey amongst 53 decision-makers in various industries. According to this new report, <="true" Messaging="true" and="true" Fax="true" European="true">, statistics reveal that faxing is still a vital office technology, but users want more flexibility in distributing and transmitting documents.

“Many question the future role of faxing in the office. This study shows quite clearly that a need for faxing still exists,” commented Catherine Charlery, Director of CAP Ventures’ Digital Peripherals Solutions Consulting Service Europe. “Three quarters of respondents have fax capability and the majority expect the number of fax transmissions to continue at the same level, which demonstrates the validity of faxing.” 

Survey respondents were questioned in four areas: fax devices in use, fax traffic trends, benefits of fax and communications, and brand preference. The study uncovered the following points:

• Of those surveyed, 73% of respondents reported having fax capability at this time through a dedicated fax machine or multifunction device with fax capability.
• Over 90% of respondents stated that they mainly use their device as a traditional walk-up fax. The devices are only occasionally used as back-up printers or alternative electronic communication devices.
• 74% of respondents expect fax traffic to remain constant or increase in 2003.
• HP and Canon received the greatest scores for familiarity and consideration in purchasing.
• Users certainly see the benefits of having a universal inbox, but implementation will likely depend on a company’s relationship with its IT department. 

The primary research for the study was developed and executed within France, Germany, Italy, and the United Kingdom. Respondents represented a number of industries and company sizes.

The complete study is available immediately to clients of CAP Ventures’ Digital Peripherals Solutions Consulting Service Europe. To learn more about the study or to make a purchase, please contact Alison Hipp at , ext. 126 or via e-mail at .