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The Future of Mail and Transaction Documents

# Pages: 300
# Figures: 264
Publication Date: May 2003
Service: On Demand Printing & Publishing
Region: North America

Introduction

This landmark study examines in detail the future of mail and the two applications that drive mail volume, direct mail marketing and transaction documents. It studies the impact of the Internet and the long-term impact of the anthrax attack on the mail. It also identifies opportunities for printing and mailing equipment vendors, document/content management systems vendors, and print providers. It offers information on consumer requirements that should interest anyone in the corporate world who produces transaction documents or direct mail campaigns.

The study focuses on customer-facing applications such as direct marketing, billing, and customer support, as well as transaction documents that are used as part of internal operations, supplier management, and customer purchases of goods and services.
This study also investigates the impact of the anthrax contamination of the U.S. mail and the impact of any future terrorist attacks. It examines security concerns and the impact they have had business plans relative to the creation and distribution of mail and transaction documents.

Key Findings

• Our overall conclusion is that paper-based communication will remain strong in the near term, but it will decrease as consumers become more comfortable with using the Internet.
• Paper-based transaction documents will remain relatively stable with some slight declines, while direct mail print volume is forecasted to increase.
• There is still significant concern about the security of the U.S. Mail. Another terrorist act could well destabilize the market.

Learn More Today

InfoTrends' study is available immediately for purchase. To learn more about the report or to make a purchase, please contact Alison Hipp at +1 , ext. 126 or via e-mail at .