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Frequently Asked Questions


General Information:
I forgot my password
How do I become a client?
How do I update my account information?
What is your privacy policy?

Online Report Ordering:
How can I purchase InfoTrends' reports?
I want to learn more about a publication before purchasing; who do I contact?
What are my payment choices?
When will my credit card be charged?
What is the return policy?
Is online ordering secure?

Events:
How do I register for an event?
I registered for an event; when will I receive my confirmation?
What is your cancellation policy?
Do you offer group discounts?
Can press attend InfoTrends' events for free?
How can I become a speaker?
How can I become a sponsor/exhibitor?

General Information:

I forgot my password
Enter your e-mail address below and your password will be sent to you.

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How do I become a client?
To learn more about our services or to become a client today, contact an account representative at or call:

In North America
+1

In Europe
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In Asia
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How do I update my account information?
To update your account information, log in and click on the “Manage My Account” tab.

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What is your privacy policy?
To view InfoTrends’ complete privacy policy, click here.

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Online Report Ordering:

How can I purchase InfoTrends’ reports?
InfoTrends’ reports are available to purchase online from our report store.

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I want to learn more about a publication before purchasing; who do I contact?
To learn more about a report before making a purchase, e-mail . Include your name, telephone number, as well as the report you are inquiring about and a representative will contact you, or call +1 to speak with a representative today.

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What are my payment choices?
InfoTrends accepts American Express, Visa, and MasterCard as payment. Online ordering requires a valid credit card to process the order. Other payment options are available by contacting a representative at +1 .

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When will my credit card be charged?
Your credit card will be charged within 24 hours of receipt of your order. Payment must be collected before reports are released.

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What is the return policy?
InfoTrends does not accept returns on products once they have been processed and delivered electronically. Please review your order carefully before submitting. If you have questions about a report, contact a representative at .

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Is online ordering secure?
Our Web site is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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Events:

How do I register for an event?
Registration is easy. InfoTrends offers several options to submit your registration including online, phone, and fax. For registration details for a specific event, visit our events page.

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I registered for an event; when will I receive my confirmation?
Confirmations for registrations are processed within 48 hours of receipt. Confirmations are e-mailed to registrants. Please provide a valid e-mail address when registering.

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What is your cancellation policy?
Cancellations received in writing will be refunded less a processing fee up until two weeks prior to the scheduled event. Cancellations received within two weeks prior to an event will not be eligible for a refund. All cancellations must be received in writing and can be sent to InfoTrends at the address below or faxed to . Refunds will not be issued for no-shows.

Events Department
InfoTrends, Inc.

Suite 300
Weymouth, MA 02189

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Do you offer group discounts?
If you are registering 3 or more people from the same company, please contact the Events department at for discount information.

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Can press attend InfoTrends' events for free?
Qualified press is allowed to attend InfoTrends’ events free of charge. To register as a member of the press, please contact Sue Hickey at , ext. 114.

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How can I become a speaker?
To learn more about available speaking opportunities, contact Donna O’Malley at , ext. 116.

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How can I become a sponsor/exhibitor?
To become a sponsor or an exhibitor, contact Donna O’Malley at , ext. 116.

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