Pitney Bowes announced an agreement with ActivePath, the developer of a secure two-way email banking systems, to further extend its customer communications management solutions. Through this alliance, Pitney Bowes Business Insight is now able to enhance its digital communication adoption, increase security around customer communications, improve self-service capabilities and expand cross-sell effectiveness for financial institutions. 

ActivePath enables financial organizations to communicate and interact with customers in real time by offering transaction banking and other services within email. ActivePath offers the following features: 

• Actionable Communications – Real-time alerts personalized to each customer’s account allowing them to take instant action.  
• Paperless eCommunications – e-statements and documents delivered directly to customer inboxes, saving time, printing, and mailing costs.  
• Special Offers and Loyalty-building Programs – personalized and event-triggered actionable offers programs to widen cross-sell products and customer relationships. 

The alliance also enhances Pitney Bowes Business Insight’s customer service offerings by allowing each customer to communicate with a service provider from anywhere, anytime, via their desktop, laptop, or mobile device. Customers are now able to simplify transactions with "one-click" payments and other transactions on the appropriate dates within email without logging onto their online banking site.